Privacy Policy

Sindon HomeCab India Pvt Ltd collects:

- Information that you provide to Sindon HomeCab India Pvt Ltd: such as when you create your account.

- Information created when you use our services: such as location, usage, and device information.

- Information from other sources: such as from your employer or service provider.

User profile: We collect information when you create or update your account. This may include your name, email, phone number, login name and password, address, payment or banking information, government identification numbers, birth date, photo and signature.

Background check information: We may collect background check information if you sign up as a driver or service provider.

Demographic data: We may collect demographic information about you, including through user surveys.

User content: We may collect information that you submit when you contact customer support, provide ratings or compliments.

Location Information: Depending on the services that you use, we may collect your precise or approximate location information through GPS, IP address, and WiFi.

- For drivers or Admin Users: location is collected when the app is running in foreground or background.

- For riders: location is collected when the app is running in foreground if permission is provided.

Transaction Information: We collect transaction details including type of services, order details, date and time, amount charged, distance traveled, and payment method.

Usage Information: We collect information about how you interact with our services including access dates and times, app features viewed, app crashes.

Device Information: We may collect information about devices including hardware models, IP address, operating systems, unique device identifiers.

Communications data: We enable users to communicate with each other through the apps and websites. We receive information regarding calls or texts including date, time, and content.

- User feedback, such as ratings or compliments

- Users providing your information in connection with referral programs

- Users requesting services for or on your behalf

- Users or others providing information in connection with claims or disputes

- Business partners through which you create or access your account

- Insurance providers (if you are a driver)

- Financial services providers (if you are a driver)

- Partner transportation companies

- Publicly available sources

- Marketing service providers

Sindon HomeCab India Pvt Ltd collects and uses information to enable reliable and convenient transportation and other services. We use information to:

- Enhance safety and security

- Customer support

- Research and development

- Enable communications between users

- Provide promotions or contests

- Legal proceedings

Providing services and features: We use information to provide, personalize, maintain, and improve products and services, create accounts, verify identity, enable transportation, process payments, track ride progress, enable sharing features, personalize accounts, enable accessibility features, and perform internal operations.

Safety and security: Screening drivers, identifying unsafe driving behavior, Real-Time ID Check, preventing fraud, using user ratings.

Customer support: Direct questions to appropriate support, investigate concerns, monitor and improve responses.

Research and development: Testing, research, analysis, product development, improving safety and security.

Communications: Communicate about products, services, promotions, surveys, news, updates, and events.

Legal proceedings: Investigate or address claims or disputes relating to use of services.

Sindon HomeCab India Pvt Ltd and its partners use cookies and other identification technologies. Cookies are used for:

- Authenticating users

- Remembering user preferences and settings

- Determining the popularity of content

- Delivering and measuring advertising effectiveness

- Analyzing site traffic and trends

We may share information:

- With other users (name, rating, locations for riders; name, photo, vehicle info for drivers)

- On your request with other people or business partners

- With the general public when you submit content to public forums

- If you use a profile associated with another party (employer’s business profile, partner transportation company)

- With subsidiaries and affiliates

- With service providers and business partners (payment processors, background check providers, cloud storage, marketing partners, data analytics, research partners, fleet partners, insurance and financing partners, airports, vehicle suppliers)

- For legal reasons or in the event of a dispute

Sindon HomeCab India Pvt Ltd does not sell or share your personal information to third parties for third party direct marketing purposes.

You have the right to access, update, or delete your personal information. You can opt out of marketing communications at any time. To exercise these rights, contact us at privacy@homecabs.com.

We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for legal and regulatory compliance.

We may update this policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of our services after changes constitutes acceptance.

For privacy-related inquiries, contact our Data Protection Officer at privacy@homecabs.com or call 1800-2222-66666. HomeCabs Technologies Pvt. Ltd., Gurugram, Haryana, India.